Privacy Policy

1. Information we collect

We collect information that you choose to share with us and limited technical data that helps us keep the site secure and reliable.

• Contact details such as your name, email address, and phone number.
• Project, assignment, or course details that you submit through our forms.
• Communication history when you contact us by email or other channels.
• Basic technical information such as IP address and browser type, where applicable.

2. How we use your information

We use the information you provide in order to:

• Review your brief and determine how we can assist you.
• Communicate with you about timelines, scope, and next steps.
• Deliver the services you request and maintain project records.
• Improve our offerings and understand which services are most useful.

3. Legal basis for processing

We process your personal information based on your consent and our legitimate interest in operating and improving our services. You may withdraw your consent at any time by contacting us, although this may affect our ability to continue supporting you.

4. Data retention

We retain your information only for as long as it is necessary for the purposes described in this policy, or as required by applicable law. Project and communication records may be kept for a reasonable period so we can reference prior work and maintain continuity if you return for future engagements.

5. How we share information

AskEyva does not sell your personal information. We may share limited data with trusted third-party tools that help us operate the service (for example, email providers and infrastructure services), strictly for the purpose of delivering our work.

In rare cases, we may also disclose information if required to comply with a legal obligation or to protect our rights, safety, or the rights of others.

6. Confidentiality and academic integrity

Many of our clients are students or professionals working with sensitive materials. We treat your documents, drafts, and project details as confidential. Where we support academic work, you are responsible for complying with your institution's policies and using our input in a manner consistent with academic integrity requirements.

7. Your rights

Depending on your location, you may have rights to access, correct, or delete your personal information. If you would like to exercise these rights, contact us using the details on the contact page and we will respond within a reasonable time.

8. Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. No online service can guarantee absolute security, but we work to minimise risk and limit access to only those who need it to deliver the work.

9. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "last updated" date below. Your continued use of the site after an update means you accept the revised policy.

10. Contact

If you have questions about this policy or how we handle your information, please reach out via the contact page and include "Privacy" in your message subject.